Remote Monitoring and Management

Why be reactive when you can get ahead of the problem? The traditional model of computer support is called the break / fix model. Break / fix is reactive, break / fix addresses the immediate problem. Break / fix entails weekend and non business hours rates. There is a smarter way: the remote monitoring and management system also known as RMM. To better explain RMM, we will contrast and compare both methods:

What is Break / fix?

Break / fix is a per incident service that is on demand. Covers all our available services but support ends after incident is resolved. Client is billed on an hourly basis. Popular amongst residential and small business clients. Does not have a contract. Complimentary phone or text estimates are included.


What is Remote Monitoring and Management?

Monitoring and management are a BETTER way of protecting your computer and the information that it holds.
Using a custom purposed software, we can monitor the health of your computers, alert you before a disaster strikes, administer regular maintenance, protect from online threats and ensure that your data stays protected.
This is a proven measure of saving you money and giving you peace of mind. Our RMM (remote monitoring and management) customers enjoy lower rates, priority response and predictable pricing.
We are not just an icon on your computer, we strive to know your business, your team and are invested in your success!


What is included in Remote Monitoring and Management?

  • – Cyber threat protection.
  • – Scheduled maintenance.
  • – Priority response.
  • – Remote support (onsite support can be included optionally).
  • – System health monitoring
  • – Office wide backup monitoring.
  • – Asset Inventory
  • – Vendor management

In Conclusion

Every company is different and thus the RMM plan is custom tailored to each of our customer’s needs. If your company would like a consultation kindly reach out to (860) 670-1862 to get a complimentary quote.

This is meant to be a simplified plan on organizing all your computers and the network that connects them. We strive to be your trusted partner in business. Kindly let us know should you have any questions please don’t hesitate to call at (860) 670-1862. We thank you for the opportunity to serve your computer needs.