Keyboard & Touchpad Issues
Few things are more annoying than a faulty keyboard or touchpad. Ghost keys typing when you are not, sticky keys, and ghost cursors floating around the screen are all annoying, but (thankfully) fixable!!
Signs your keyboard or touchpad is the problem
Ghost Courser – Are you observing the cursor moving on your screen when you’re typing but not using the touchpad? Is the cursor uncontrollable? This type of issue could be as simple as adjusting settings, or disabling the trackpad.
Liquid Damage – Have a spill? Liquid can short out keyboards, make them malfunction or unusable, and worse! Water is the least damaging, and more complicated beverages with sugar are more damaging. In case of liquid spills, please turn off device and call your trusted IT professional.
Keys Not Working – Are your keys communicating different letters than you expect? Are they sticking or pressing on their own? Some keys not working at all? This could be a software issue, like mapping, or a physical issue, like Num Lock being on or debris.
What Computer Solutions can do
Once we have identified the problem, our experts will provide you with an estimate for the entire project, including parts and labor.
Our next step is to order the correct and compatible parts.
Once the parts arrive, we perform the replacement, test the device, and get it back to you in working order ASAP.
If we discover additional issues while preforming our repairs, we will contact you immediately before moving forward.
Computer Solutions strives to “Make IT Easy!”.
Laptop Models that we serviceHP laptops
HP Envy 13
HP Envy x360 13
HP Spectre x360 14
HP EliteBook x360 1040 G7
HP Pavilion Aero 13
HP Spectre x360 13
HP Chromebook x2
HP Omen 15
HP 15-bs158cl
HP Laptop PC 15-da3019cy
HP Pavilion x360 m Convertible 14m
HP ENVY X360 – 15M
HP ENVY TouchSmart M7-J120DX
HP LAPTOP 15-BS115DX
HP 800G3ED DM i57500
HP Envy BeatsAudio m6-n012dx
HP Pavilion Gaming Laptop 16
HP Probook 640 G1
HP ENVY 7640
HP LAPTOP 17-BY0021CY
Dell Laptops
Dell XPS 13
Dell Latitude 9410 2-in-1
Dell Precision 7550
Dell XPS 13 2-in-1
Dell G5 15 SE
Dell XPS 17
Dell Latitude 7320
Dell XPS 15
Dell Inspiron 14
Dell Alienware x17 R1
Dell Alienware x15 R1
Dell Latitude 9520
Dell Vostro 3500
Apple
MacBook Pro
MacBook
MacBook Air
MacBook Aluminum Unibody
Lenovo
Lenovo 3000
IdeaPad Flex
Lenovo Legion
Lenovo ThinkPad
ThinkBook
ThinkPad
ThinkPad Yoga
ThinkPad X1 series
Lenovo Yoga
ASUS
Asus ZenBook 13
Asus Chromebook Flip
Asus ROG Zephyrus
Asus ZenBook Pro Duo
Asus ROG Flow X13
Asus VivoBook 15
Asus TUF
ACER
Acer Predator Triton
Acer Chromebook
Acer Swift 3
Acer Aspire 5
Acer Nitro 5
Aspire One
Samsung
Galaxy Chromebook
Galaxy Book Pro 360
Samsung Notebook 7 Spin
Series 5
Series 7 Ultra
QX411 W02UB
How to to prepare for requesting an estimate
To prepare for an estimate request there are a few things you can do to expedite the process.
Firstly, discover the Serial, Model, or Service tag; generally found on the bottom of the device.
Next, take a video or pictures detailing the damage, bonus points for sending several angles!
Finally, include a detailed description of your problem, including details on when the issue started, the functions it is affecting, any troubleshooting you have attempted, and your preference on having the service done at your location or at our office.
Please include your contact information in your email and we will be in touch with an estimate ASAP, or give us a call!
We service all kinds of computers including Windows, Mac, & Linux. Give us a call at 860239.0708 for a free estimate, or to schedule a free consultation!
