Keyboard & Touchpad Issues

Few things are more annoying than a faulty keyboard or touchpad. Ghost keys typing when you are not, sticky keys, and ghost cursors floating around the screen are all annoying, but (thankfully) fixable!!

text - Keyboard issues? Computer Solutions can help!

image- cartoon woman crying, background is a destroyed keyboard

Signs your keyboard or touchpad is the problem

Ghost Courser – Are you observing the cursor moving on your screen when you’re typing but not using the touchpad? Is the cursor uncontrollable? This type of issue could be as simple as adjusting settings, or disabling the trackpad.

Liquid Damage – Have a spill? Liquid can short out keyboards, make them malfunction or unusable, and worse! Water is the least damaging, and more complicated beverages with sugar are more damaging. In case of liquid spills, please turn off device and call your trusted IT professional.

Keys Not Working – Are your keys communicating different letters than you expect? Are they sticking or pressing on their own? Some keys not working at all? This could be a software issue, like mapping, or a physical issue, like Num Lock being on or debris.

What Computer Solutions can do

Once we have identified the problem, our experts will provide you with an estimate for the entire project, including parts and labor.

Our next step is to order the correct and compatible parts.

Once the parts arrive, we perform the replacement, test the device, and get it back to you in working order ASAP.

If we discover additional issues while preforming our repairs, we will contact you immediately before moving forward.

Computer Solutions strives to “Make IT Easy!”.

Laptop Models that we service

HP laptops

HP Envy 13

HP Envy x360 13

HP Spectre x360 14

HP EliteBook x360 1040 G7

HP Pavilion Aero 13

HP Spectre x360 13

HP Chromebook x2

HP Omen 15

HP 15-bs158cl

HP Laptop PC 15-da3019cy

HP Pavilion x360 m Convertible 14m

HP ENVY X360 – 15M

HP ENVY TouchSmart M7-J120DX


HP 800G3ED DM i57500

HP Envy BeatsAudio m6-n012dx

HP Pavilion Gaming Laptop 16

HP Probook 640 G1

HP ENVY 7640


Dell Laptops

Dell XPS 13

Dell Latitude 9410 2-in-1

Dell Precision 7550

Dell XPS 13 2-in-1

Dell G5 15 SE

Dell XPS 17

Dell Latitude 7320

Dell XPS 15

Dell Inspiron 14

Dell Alienware x17 R1

Dell Alienware x15 R1

Dell Latitude 9520

Dell Vostro 3500


MacBook Pro


MacBook Air

MacBook Aluminum Unibody


Lenovo 3000

IdeaPad Flex

Lenovo Legion

Lenovo ThinkPad 



ThinkPad Yoga

ThinkPad X1 series

Lenovo Yoga


Asus ZenBook 13

Asus Chromebook Flip

Asus ROG Zephyrus

Asus ZenBook Pro Duo

Asus ROG Flow X13

Asus VivoBook 15 

Asus TUF


Acer Predator Triton

Acer Chromebook

Acer Swift 3

Acer Aspire 5

Acer Nitro 5

Aspire One


Galaxy Chromebook

Galaxy Book Pro 360

Samsung Notebook 7 Spin

Series 5

Series 7 Ultra

QX411 W02UB

How to to prepare for requesting an estimate

Image - computer circuits as a background, with white text 

Text - Text 1. Find Serial, Model, or Service Tag on bottom of device

2. Include a detailed description of your problem & any troubleshooting you have attempted

3. Include your contact information in your email to, or give us a call at 860.239.0708!

To prepare for an estimate request there are a few things you can do to expedite the process.

Firstly, discover the Serial, Model, or Service tag; generally found on the bottom of the device.

Next, take a video or pictures detailing the damage, bonus points for sending several angles!

Finally, include a detailed description of your problem, including details on when the issue started, the functions it is affecting, any troubleshooting you have attempted, and your preference on having the service done at your location or at our office.

Please include your contact information in your email and we will be in touch with an estimate ASAP, or give us a call!

We service all kinds of computers including Windows, Mac, & Linux. Give us a call at 860239.0708 for a free estimate, or to schedule a free consultation!

Text- Computer Solution - when spill damage happens; we offer MacBook keyboard, touchpad, and top case replacement
Image- Computer Solutions' teal heart outline logo with a mouse outline making up one side of the heart

Text - Computer Solutions we make IT easy!