Remote Monitoring and Management (RMM)

Why wait for an emergency when Computer Solutions can get your business ahead of the problem? The traditional model of computer support is called the break / fix model. Break / fix is reactive and addresses the immediate problem in an emergency situation. Relying on this method can cost you in the long run.

There is another option! Utilizing Remote Monitoring and Management system, also known as RMM, frees up your time and ensures secure, updated, and efficient machines. To better explain RMM, we will contrast and compare both methods.

What is Break / fix?

Break / fix is a per incident service that covers unexpected issues on demand. Hard drive has died? Break / fix would include installation of new parts, which may have to be shipped in, and trying to recover the lost data, which may not always be successful.

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We offer this repair model for all our available services, but support ends after the incident is resolved. You as the client are billed on an hourly basis, and are responsible for upkeep after the device is returned. This model is popular amongst residential and small business clients, although Computer Solutions does offer RMM for this size business too. Complimentary phone or text estimates are included at Customer Solutions for the break/ fix method.

What is Remote Monitoring and Management?

Remote Monitoring and Management is a proactive, hands off way of protecting your computer and the information that it holds.

Using custom purposed software, we securely monitor the health of all your computers, alert you before disaster strikes, administer regular maintenance, protect from online threats, and ensure that your data stays safe, all from our office. With more people working remotely, this level of care gives you confidence in your systems and security without the need for housecalls.

This is a proven measure of saving you money and giving you peace of mind. Our RMM (remote monitoring and management) customers enjoy lower downtime, less upfront repair costs, scalability, priority response and predictable pricing.

We are not just an icon on your computer. We strive to know your business, your team, your vision, and are invested in your success!

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What is included in Computer Solutions RMM service?

– Cyber threat protection.

– Scheduled maintenance.

– Priority response.

– Remote support (onsite support can be included)

– System health monitoring

– Office wide backup monitoring.

– Asset Inventory

– Vendor management

Computer Solutions handles the responsibility of maintenance for your data and systems, so you can get back to business.

How can we save you money?

Every company is different. So too should be your management plans. Computer Solutions offers a RMM plan that is custom tailored to each of our customer’s needs and their future vision. If your company would like a consultation, kindly reach out to 860.239.0708 for a complimentary quote.

This RMM plan is meant to be a simplified organizing of all your computers and the network that connects them. This preventative service saves you money by keeping your devices up-to-date, secure, eliminates down time necessary to address catastrophic issues, and eliminates new technicians learning your systems in an emergency. We strive to be your trusted partner in business, and to grow together as your business flourishes. Let us know should you have any questions. We thank you for the opportunity to serve your IT needs.