Remote Monitoring and Management (RMM)

Why be reactive when you can get ahead of the problem? The traditional model of computer support is called the break / fix model. Break / fix is reactive, and Break / fix addresses the immediate problem. Break / fix entails weekend and non-business hour rates.

There is a more efficient way! Utilize our remote monitoring and management system also known as RMM. To better explain RMM, we will contrast and compare both methods.

What is Break / fix?

Break / fix is a per incident service that happens unexpectedly on demand. The situation would cover all our available services, but support ends after the incident is resolved. You as the client are billed on an hourly basis. It is popular amongst residential and small business clients, who typically do not have a contract. Complimentary phone or text estimates are included.

What is Remote Monitoring and Management?

Monitoring and management are a BETTER way of protecting your computer and the information that it holds.
Using custom purposed software, we can monitor the health of all your computers, alert you before a disaster strikes, administer regular maintenance, protect from online threats and ensure that your data stays protected.

This is a proven measure of saving you money and giving you peace of mind. Our RMM (remote monitoring and management) customers enjoy lower rates, priority response and predictable pricing.
We are not just an icon on your computer, we strive to know your business, your team and are invested in your success!

What is included in Remote Monitoring and Management?

  • – Cyber threat protection.
  • – Scheduled maintenance.
  • – Priority response.
  • – Remote support (onsite support can be included optionally).
  • – System health monitoring
  • – Office wide backup monitoring.
  • – Asset Inventory
  • – Vendor management

In Conclusion

Every company is different and thus the RMM plan is custom tailored to each of our customer’s needs. If your company would like a consultation, kindly reach out to 860.239.0708 to get a complimentary quote.

This is meant to be a simplified plan on organizing all your computers and the network that connects them. We strive to be your trusted partner in business. Let us know should you have any questions. We thank you for the opportunity to serve your computer needs.