Why is my laptop screen not working?! – Screen Issues

Is your Laptop screen having issues? Did you google “laptop goes black but still running?” Perhaps “How do I fix a black screen on my hp laptop?”, “How to fix the black spots on the laptop screen?” or “My laptop turns on but the screen is black”? If you were looking for ‘Laptop screen repair near me”, you found the right place!

Whether you are experiencing a touch screen not working, weird black bubbles or dark spots on screens, cracks on a laptop screen, or any other computer screen issues, you found Computer Solutions!!

We are your local computer repair & service experts, happy to offer residential and commercial services. Located in Farmington Connecticut, we service the greater Farmington area.  We aim to be your first choice of computer repair near you!

Below you will find common issues with screens, and which services we recommend to make your computer function again! No matter if you have a Mac or a Windows, it’s time for Computer Solutions!

Call 860.239.0708, We make IT easy!

Laptop Models that we service

HP laptops

HP Envy 13

HP Envy x360 13

HP Spectre x360 14

HP EliteBook x360 1040 G7

HP Pavilion Aero 13

HP Spectre x360 13

HP Chromebook x2

HP Omen 15

HP 15-bs158cl

HP Laptop PC 15-da3019cy

HP Pavilion x360 m Convertible 14m

HP ENVY X360 – 15M

HP ENVY TouchSmart M7-J120DX


HP 800G3ED DM i57500

HP Envy BeatsAudio m6-n012dx

HP Pavilion Gaming Laptop 16

HP Probook 640 G1

HP ENVY 7640


Dell Laptops

Dell XPS 13

Dell Latitude 9410 2-in-1

Dell Precision 7550

Dell XPS 13 2-in-1

Dell G5 15 SE

Dell XPS 17

Dell Latitude 7320

Dell XPS 15

Dell Inspiron 14

Dell Alienware x17 R1

Dell Alienware x15 R1

Dell Latitude 9520

Dell Vostro 3500


MacBook Pro


MacBook Air

MacBook Aluminum Unibody


Lenovo 3000

IdeaPad Flex

Lenovo Legion

Lenovo ThinkPad 



ThinkPad Yoga

ThinkPad X1 series

Lenovo Yoga


Asus ZenBook 13

Asus Chromebook Flip

Asus ROG Zephyrus

Asus ZenBook Pro Duo

Asus ROG Flow X13

Asus VivoBook 15 

Asus TUF


Acer Predator Triton

Acer Chromebook

Acer Swift 3

Acer Aspire 5

Acer Nitro 5

Aspire One


Galaxy Chromebook

Galaxy Book Pro 360

Samsung Notebook 7 Spin

Series 5

Series 7 Ultra

QX411 W02UB

Image - grey background with laptop with a black dot spot on the top half. Bottom half is bright, sunflowers field.

Text - Top = Worried? referring to the black spot on the laptop.

bottom= Don't be ! computer solutions makes it easy

Problems & Solutions

Possible IssuesRecommended SolutionsLinks to More Information
Black screen but the laptop powers on-

Is your screen totally black but you are still receiving power? Perhaps you can see feint graphics in the background?
Please bring in for diagnosis – could be caused by many things including failed internal parts, power issues, bad battery, or other issues.Laptop Repair
Dark spots or partial picture-

Is your computer still working but with black splotches on the screen? Only partial visibility due to spots?
Hardware Replacement
Screen Repair
Jumpy touch screen-

Is your touch screen not responsive? Are you seeing characters you did not type pop up? When you go to web pages, does the scroll function flutter?
Hardware Replacement Screen Repair
Cracked screen-

Has your screen shattered after a drop? Spider web cracks make using your laptop impossible? Display cracked after closing it on a foreign object?
Hardware Replacement Screen Repair

Check out our Laptop Repair Services – click HERE! Or, contact us HERE!

What’s the Next Step?!

If you are ready to address your computer’s screen issue, the next step is to bring your device to your trusted Computer Experts for a diagnosis. We charge the equivalent to 1 labor hour cost for this initial diagnostic service.

During the diagnostic we establish the cause of your issue, devise a plan for resolution, assess cost of repair, and create an estimate for the total cost of the project. You benefit from the skills and experience of our technicians who, with collectively 40 thousand hours of experience over 17 years, make sense of it all.

We will then provide you with an understandable summary of the problem, a plan for resolution, and an upfront estimate to get your device in working order.

The diagnostic fee is non-refundable if you decline our recommendations, as labor is committed to the project while we discover solutions. However if you decide to go forward with the repair, the deposit does cover one hour of labor and is applied towards the total due at payment. 

We are happy to hear your thoughts on the cause of any issue, and will look into your suggestions. However, we do insist on performing the diagnostic to create a fair and accurate estimate for you, based on what the diagnostics and our technicians’ experience tells us.

Do We Do House Calls?

Yes! Computer Solutions supports the greater Farmington area. We are happy to service your home networks, support your home devices, and more. Check out what other Residential Services we offer HERE!

Image- A laptop on a desk with a nice plant

Text - Your place or ours? We do home service and in office services.

Ready to Ask for a Project Estimate?

To prepare for an estimate request there are a few things you can do to expedite the process.

First, discover the Serial number, Model, or Service tag; generally found on the bottom of the device.

Next, include a detailed description of your problem, including details on when the issue started, the functions it is affecting, any troubleshooting you have attempted!

Finally, Please include your contact information in your email and we will be in touch with an estimate ASAP, or give us a call at 860.239.0708! You can also reach us through our contact form – click HERE.

We service all kinds of computers including Windows, Mac, & Linux. Give us a call at 860.239.0708 for a free estimate, or to schedule a free consultation!

Image- Background is circuits, 

Text - 1. Find Serial Model or service tag on bottom of device
2. Include a detailed description of your problem & any troubleshooting you have attempted
3. Include your contact info in your email to  info @ connecticutcs.com, or give us a call at 860.239.0708
aking up one side of the heart

Text - Computer Solutions we make IT easy!