Computer Solutions FAQ

Please click on the question you are interested in.

Why should I choose Computer Solutions?

We are a family owned, local business with nearly 19 years experience in the IT field. We take pride in our quality, efficiency, and most importantly in our results! Please check out our reviews on Google to see what others have said, and remember our motto… “We make IT easy!”. Thank you for considering Computer Solutions. (Back to Top)

What are your hours?

Monday – Friday, 9-5. (Back to Top)

Where are you located?

128 Garden St, Canal House Fl. 2, Farmington CT 06032. We are located within the Canal House, on the second floor, in the middle of the hallway. Please look for the  “Computer Solutions “ sign on the door, and come on in! (Back to Top)

Is your building wheelchair/handicap accessible?

Unfortunately the building is not.  However, we are happy to meet you at your residence or office. We are also happy to come down and meet you in our parking lot for intake, payments, and pick up. We also offer remote services, and phone or email consultations! We are more than happy to work with you to make your experience with us enjoyable and convenient. Please call us today at 860.239.0708 to discuss your options. (Back to Top)

Do you offer services for handicap people?

Absolutely. We can assist with accessibility settings, installation of medical aid devices, and more. Please give us a call at 860.239.0708 to discuss your needs and options. (Back to Top)

Do you only service Farmington?

We service the greater Farmington area for onsite support, but do offer remote services for all clients nationwide. Give our friendly office folks a call today at 860.239.0708 to see how we can help! (Back to Top)

Do you fix Macs and Apple products?

Yes! We service all Apple computers, but do not service tablets or Apple watches. Please review our dedicated website to learn more – HERE (Back to Top)

Do you support small businesses?

Yes! We offer a large variety of Services for small businesses. Some of our services include office networking, Quickbooks support, emergency response, data management and recovery, vendor management, remote service set up, managed services, and so much more. Check out our Business Support page to learn more – HERE (Back to Top)

What kind of Business Services do you offer?

We offer a large variety of Services for small businesses! Some of our services include office networking, Quickbooks support, emergency response, data management and recovery, vendor management, remote service set up, managed services, and so much more. Check out our Business Support page to learn more – HERE (Back to Top)

Can you help me set up my new business?

Yes, we are happy to offer many services to help with new business start up, from networking to digital marketing we make IT easy! Give our office a call today, at 860.239.0708,  so we can learn more about your projects! (Back to Top)

Can you help me move my office?

Yes! We handle office migrations with efficiency and in a discrete manner. Please review out dedicated webpage to learn more – HERE (Back to Top)

Do you have any online booking or scheduling solutions?

We do offer online booking set up, and support for small businesses. To lean more please call our office at 860.239.0708 or review this dedicated webpage – HERE (Back to Top)

Do you offer service plans?

Yes! Yes! Signing up for a service plan gives you a prepaid amount of time to be used in 15 minute increments. This block of time can be used for any portion of labor hours for any service. Need a password reset? Covered! Need help with facebook or other websites? Covered! Need a new computer setup? Covered! Please review out dedicated webpage to learn more – Please review our dedicated websage – HERE (Back to Top)

Do you offer digital marketing?

Yes, we can handle website creation, social media contnent creation, and more. Give us a call at 860.239.0708 to learn more! (Back to Top)

Can you help me boost my business online presence?

Yes! We understand it can be time consuming to deal with sites like Google Business, or social media sites. Let us handle them for you! Please review our dedicated website – HERE (Back to Top)

Do you offer services for individuals?

Yes! We offer diagnostic services for when you are unsure of the cause of your computer issue, home visits for issues like networking, and so much more. Learn more about our individual and residential services – HERE (Back to Top)

How can I get a quote for my issue?

The best way to get a quote is to call our office at 860.239.0708. If your computer is showing an error screen or has a physical issue, please also send us pictures at info@ConnecticutCS.com so we can better serve you. You can also contact us through this website, please click HERE to open our “Contact Us” page. Thank you! (Back to Top)

Do you offer home visits?

Yes! Please call us at 860.239.0708 to schedule your visit today! (Back to Top)

Do you offer remote support?

Yes! We offer several remote services, for both Residential and Commercial interests. In many cases, we can resolve issues like password resets or email issues during a remote session. We also offer remote management plans, so you will have the peace of mind that your computer is updated, secure, and functioning optimally! Learn more about Remoe Desktop Service HERE, and Remote Maintenance Plans HERE. (Back to Top)

Can you help my parents with their computers?

Absolutely! We are more than happy to be their go to IT people. We offer on demand service, remote support, and prepaid service contracts so you have a variety of options. Give us a call at the office, at 860.239.0708, so we can learn more about their needs. (Back to Top)

Do you teach people how to use computers?

Computer Solutions is excited to offer personalized training! Our tutors are experienced in teaching young adults, working professionals, and senior citizens. We are happy to provide this service in our office, or at your home/office.

This experience will expand your computer abilities and help you solve your most pressing PC problems. Use the knowledge you obtain to use new software, stay in touch with family, get a raise at work with your new skills, or be more productive with your computer hobbies. References are available upon request. Please review our dedicated webpage to learn more – HERE (Back to Top)

Can you help me restrict internet access for my kids?

Our Designated Child Network Service is designed to do just this. We will set up parental controls on a separate WiFi network, just for the kids. This allows you to keep your original WiFi network for adult use, while having a safe and dedicated network for the kids! (Back to Top)

Can you set up my printer so my devices can print over wifi?

Yes! We would like to schedule a home or office visit to examine your device and network connections. Please call us at 860.239.0708 to schedule your visit today! (Back to Top)

Can you build me a computer?

We sure can! We can help you assemble your computer after you have purchased all needed parts, or we can source and procure parts to your specifications! Please review our dedicated webpage here – HERE (Back to Top)

Can you fix my screen?

Yes! Please email us pictures of the damage and include the device’s serial number, service tag, and make/model, or bring it in for our Diagnostic Service. Once we take a look, we will get you an accurate estimate. (Back to Top)

Can you fix my keyboard?

Yes! Please email us pictures of the damage and include the device’s serial number, service tag, and make/model, or bring it in for a diagnostic. Once we take a look, we will get you an accurate estimate! (Back to Top)

I don’t know what is wrong, can you service my computer anyway?

Yes, in this case we reccomend our Diagnostic service. We charge 100$ (1 labor hour cost) for this initial service.

During the diagnostic we establish the cause of your issue, assess cost of repair, and create an estimate for the total cost of the project. We will then provide you with an upfront estimate to get your device in working order. And with your permission, will complete the work quoted in the estimate to fix your computer.

If you decline our recommendations the diagnostic fee is non-refundable, as labor is committed to the project while we discover solutions. However if you decide to go forward with the repair, the deposit does cover one hour of labor and is applied towards the total due at payment. (Back to Top)

How do I back up my data, and is it necessary?

We ALWAYS recommend having at least one backup solution for your important data, regardless if you are an individual user or a company. We are happy to advise and offer training for your unique backup solution, and we will also handle set up of backups if desired. Please review this webpage to learn more –HERE (Back to Top)

Can you recover my data?

Yes! Call us at 860.239.0708 ASAP to get a no obligation estimate on file recovery. Even in severe cases of computer failure most people’s files can be retrieved. We can supply an external drive for the recovered data for an additional cost, or you can provide your own.

 We are usually able to recover data from a failed hard drive, but considering the nature of the task we feel it is important to be upfront about the risk. This service is not guaranteed to be successful, and as such refunds are not offered.

Our staff is experienced in both data backup and recovery on Windows, Apple, and Linux computers. If you have any questions on file recovery, versioning, ransomware remediation, or recovery services, know that we are here to help. (Back to Top)

How long will it take?

Every job is a little different, but most services in the office take 1-3 days, not accounting for any needed shipping times. Tutoring services are by the hour. Home services generally are resolved within one visit,  which can range anywhere from one hour to several hours. We will be able to give you an accurate turn over estimate after learning more about your project, so give our office a call at 860.239.0708. (Back to Top)

Can you fix our office network?

Yes! We would like to do a complimentary walkthrough before service to better serve you, before we schedule a service date. If you would like to learn more about this service, please review our dedicated website – HERE (Back to Top)

Do you fix Wifi in homes?

Yes! Please call our office to answer a short questionnaire, and we will put together an upfront no obligation quote to solve your networking frustrations. Learn more HERE (Back to Top)

Can you connect my printer?

Yes, we would need to schedule a home or office visit to resolve any printer connectivity issues. Please call our office at 860.239.0708 to set up an on site service call! (Back to Top)

I need help moving my data from one computer to a new one, do you do that?

We handle data migration very frequently, and are happy to make a successful transfer of data. Please call our office at 860.239.0708 to learn more. (Back to Top)

Can you help me pick out a new computer?

Of course. During this procurement service we will have a short Q&A session to determine your needs, and happily recommend or purchase a computer on your behalf. We are happy to complete the new device set up for you as well, including any licensed software you may use. (Back to Top)

Can you build me a website?

Yes! We will have a short Q&A session with you to determine your needs and understand your vision. Please call the office for more details if you are interested in this kind of service. (Back to Top)